Terms & Conditions

Our Terms and Conditions of Business

Ordering and Payment
The majority of our hats are made to order. To ensure we have enough time to create your headpiece to the high standard that our clients expect, we prefer a 6 weeks window from order to the time the hat leaves our studio. If you need a hat sooner than this, please contact us to discuss your time scale, choose a hat from our ‘ready-to-wear’ collection, or consider our hat hire service.

If you would like you an item in our ready-to-buy shop customised, for example, the colour of the hat attachment altered, please let us know at the time of ordering so we can discuss this with you.  

In ordering a hat from our website you are confirming that you are fully authorised to use the payment card.

Returns and Cancellations
The majority of our hats, fascinators and headpieces are created to order, and refunds or exchanges are therefore not accepted for commissioned, bespoke or customised items. If you have any queries regarding your purchase, please do contact us within 7 days of receiving your hat or headpiece. We want every client to be happy with their hats or headpiece and we will do our best to help you with our query. 

Returns can only be accepted if you have purchased a hat from our ‘ready-to-wear’ collection and it has not been customised or altered at your request. If you wish to return the hat or headpiece, it must be returned unworn, with labels in place and in a perfect condition. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We recommend that you use a tracked postal service for returning your hat. You must notify us of the return within 14 days of purchase and return the hat within a further 14 days.

Cancellations must be made within 14 days. To cancel your order you must do this in writing by emailing hello@isabellajosie.com. As with returns, if the item has been dispatched it must be returned in a perfect condition, unworn and with the labels in place. We recommend that you use a tracked postal service for returning your headpiece - the cost of returning the item will be at the buyers expense. Bespoke / custom orders cannot be cancelled after the time the deposit has been paid.

Commissions and bespoke orders are welcomed at Isabella Josie Millinery and we love involving you in the design process. Our bespoke service allows us to design and make you a bespoke hat, headpiece or fascinator to match your personality, outfit and special occasion. Due to the bespoke nature of this work, a 6 week time period from order to the time the hat leaves are studio is preferred. If you need the item quicker in this, please get in contact to see if we are able to prioritise your order.

Clients will typically be invited to make an appointment or a consultation with Isabella Josie in her millinery studio to discuss commissions and bespoke orders. Please note that the client is entering a working millinery studio and is doing this at their own risk. Clients will be provided with a  guide price and timescale for their finished hat as part of the consultation process. If you wish to proceed with the commission, a non refundable 50% deposit will be required. You will need to make yourself available for follow-up communications or appointments as required by Isabella Josie during the initial consultation and final hat payment period.

Once your hats or headpiece is ready a follow-up appointment will be arranged. This will enable you to try on your finished hat and can confirm the hats meets the design agreement. You will be asked pay the reminder of the hat balance at this time. If the client has request that the hat is sent to them, images of the finished hat will be sent to the client so they can confirm the design agreement has been met. Once the final payment has been made, Isabella Josie is not liable for making any changes to the hat or headpiece. 

Hat and Headpieces Health and Safety.
All our hats, headpieces and hair accessories are designed for use by adults only. They should be worn as intended, as discussed during the commissioning process or in the photographs on this website. Great care should be taken with sharp points such as feather quills and hat trimmings, Isabella Josie cannot be held accountable for any injury caused to either the hat wearer or a third party.

Packaging and Delivery
All of our hats and headpieces are packaged with care in order that they arrive in perfect condition.

If you are local to Bognor Regis, West Sussex and would prefer to collect your purchase from our studio rather than have it posted to you, please contact us before ordering.

All UK postal orders are dispatched by Royal Mail, the cost of packaging and postage will depends on the size and weight of the headpiece. A typical charge of UK postage and packaging for a hat is £10. The costs of postage and packaging will be indicated at the checkout.

Additional postage charges apply for international deliveries, please contact us for further information. Buyers are responsible for any custom and import taxes that may apply. We cannot be held accountable for delays due to customs or courier issues.

Our Carbon Footprint
At Isabella Josie we pride ourselves in creating elegant, timeless modern classics that you will want to wear again, and in doing so, reduce the carbon footprint. We also offer a hat hire service to further reduce our impact on the environment and use up-cycled fabrics and other materials, where appropriate in our work.

All hats and headpiece are designed and handcrafted in West Sussex and we try to hold our workshops and pop up shops at local venues to reduce the environmental impact of transport use. We support other UK business by sourcing our materials and tools as locally as we can. In purchasing an Isabella Josie hat or headpiece, you will be supporting us as a small independent business. 

The Right to Change or Refuse Services
Isabella Josie reverse the right to refuse services, remove or edit content, adjust prices or cancel orders, hat hire and workshops at any time.

All items, including images and hat designs, are subject to copyright by Isabella Josie. If you would like to use any of our images in your publications please contact us.

Compliments and Complaints
We value hearing about your experience of Isabella Josie's services. Please You send your compliments and complaints to hello@isabellajosie.com.

Workshops, including group bookings

We love hosting millinery workshops and hat parties for craft afternoons, special celebrations and brides-to-be. Please see below for additional terms and conditions that apply for our workshops and group bookings.

1. Payments and what's included
Payment for Individual bookings
A full non-refundable payment is required at the time of booking to secure your workshop place.
Payment for Group bookings
For group bookings, a non-refundable deposit is required at the time of booking, this is dependent on expected group size.
You will need to confirm your final group size and finalised full payment at least 48 hours before the workshop. If payment is not received, we reserve the right to cancel your booking and deposit. Payments are non-refundable. You are responsible for collecting money and paying for all members of the group and need to inform your group of our workshop terms and conditions. 
For all individual and group bookings
The cost of the workshop includes workshop materials, equipment and expert tuition. Additional charges may apply if participants have requested additional materials than those that are typically provided during the workshop. In making a workshop payment you are agreeing to the terms and conditions set out here, and as such a contact is established.

2. Health and Safety
Although the majority of tools and equipment you will be using are very safe, on occasion you may be required to operate hot or sharp items. Although all reasonable steps will be taken to ensure a safe experience and environment for all participants, all activities are undertaken at the participants’ own risk and Isabella Josie or workshop leaders or helpers cannot be held responsible for claims of injury, damage or loss. All guests must ensure they able to engage in the workshop safely e.g. not under the influence of alcohol or drugs.

3. Media
Photographs may be taken at the session by the workshop lead or helpers, please let us know if you do not want to be photographed. Photographs are the copyright of Isabella Josie and may be used by Isabella Josie in published / digital media for example website and social media channels.

4. Delays
a) If you (the group or individual) are late arriving / starting a session, your session will still finish at the previously confirmed time.
b) On the extremely rare occasion that a workshop leader is late to your session, they will endeavour to provide you with your full session time, and will work with you to get the best time balance based on your plans following the session.

5. Cancellation
a) If you choose to cancel your place or group booking, no refunds, compensation or damages will be due.
b) Cancellation or changes may be made by ourselves when safety conditions are compromised or we experience unforeseeable circumstances beyond our control. If cancellations occur due an unforseen circumstances we will endeavor to make every effort to reschedule where possible. If not possible we will arrange a refund. Refunds and reschedules will not be made when workshop participants have compromised safety conditions and expectations.

6. Data Protection
Essential booking and contact information will be shared with your workshop leader so they are able to contact you on the day of the workshop if needed. Any personal information for other people within your group should only be shared with us with their consent.

Hat Hire

Although the majority of our hats and headpiece are made to order, we do have a collection of hats that are available to hire. Please see below for these additional terms and condition for our hat hire service.

1. The hired hat remains the property of Isabella Josie at all times. Isabella Josie is not liable for a) delay for failure to deliver due to circumstances beyond its control and b) any damage or injury caused by the hired item.

2. The full hire fee of the hat is payable on reservation. In making this reservation you are confirming that you agree to these terms and conditions.  

3. The full hire fee will be refunded for cancellations made14 calendar days prior to the hire date. The full hire fee will be retained for cancellations made less than 14 calendar days prior to the hire date.

4. The hat should be collected from and returned to Isabella Josie, 36 Hawthorn Road, Bognor Regis, West Sussex, PO21 2DD at the time agreed in the hire contract, unless other arrangements have been made.

5. Upon collection, a deposit is required. Isabella Josie reserves the right to retain the full deposit if the item is returned marked or damaged in any way. This includes but is not limited to, dents, holes, pen marks, make-up and rain marks.  The hired item should not be returned smelling of smoke, perfume or hair products. If this happens the deposit will be retained. Under no circumstances are customers to attempt to clean any hats themselves. Whilst the weather is beyond control, please keep the hat under an umbrella at all times when it is raining and be aware of certain fabrics and features of hats being more susceptible to weather damage in bad conditions.

6. The late return of any item will be charged at a rate of £20.00 per day.

7. All hats will be supplied in a hat boxes, these must be returned with the hired hat. Customer will be liable to a £10 charge to cover the cost of replacing any hat boxes not returned.

8. Should the item not be available, for example due to damage or non-return by previous hirer, Isabella Josie will endeavour to find a suitable alternative. However as the exact style and colour cannot be guaranteed and if a suitable alternative is not found, liability is limited to the return of the hat hire charge.

9. All customers are required to check their hat / headpiece to ensure it is complete and in good condition when collecting the hired item.

These terms and conditions are governed by and construed in accordance with English Law.

©Isabella Josie 2021 All Rights Reserved.